Terms & Conditions

1.Who we are

nurq is a relationship and life-planning platform designed to help people explore compatibility, shared values, long-term partnership goals, family goals, and other meaningful life-planning considerations.

The Service is operated by Happiness Factor, LLC, a limited liability company organized under the laws of the State of New York.

Contact: [email protected]

2.Eligibility

You must be at least 18 years old to use nurq.

By using the Service, you represent and warrant that:

• You are at least 18 years old.
• You have the legal capacity to enter into these Terms.
• You will provide accurate and current account information.
• You will use nurq only for lawful, personal, and non-commercial purposes.
• You are not prohibited from using the Service under applicable law.

We may suspend or terminate your account if we believe you do not meet these requirements.

3.Your account

To use certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to keep your account information accurate and up to date. You may not create an account using false information, impersonate another person, or create multiple accounts to avoid moderation, enforcement, or subscription limits.

If you believe your account has been compromised, contact us promptly at [email protected].

4.Subscriptions, billing, and payments

nurq may offer free and paid features, including weekly, monthly, annual, or other subscription options.

Prices, features, trial periods, and subscription terms may vary by platform, region, promotion, or time of purchase. Subscription details will be shown before purchase.

For purchases made through the Apple App Store, Google Play, or another third-party app store, billing, renewal, cancellation, and refund handling are managed by that platform, subject to its terms and policies.

Automatic renewal. Subscriptions automatically renew for the same term at the then-current price unless canceled before the renewal date. For Apple App Store purchases, your Apple Account is charged for renewal within 24 hours before the end of the current period, and you can manage or turn off auto-renewal in your Apple Account subscription settings. You are responsible for managing or canceling your subscription through the platform where you purchased it. Cancellation takes effect at the end of your current billing period unless the applicable platform states otherwise.

Deleting the app does not cancel your subscription. To avoid future charges, you must cancel through the applicable app store, payment provider, or subscription management flow before the renewal date.

5.Free trials and promotions

nurq may offer free trials, discounts, promotional pricing, or limited-time offers. Eligibility, duration, and terms may vary.

Unless stated otherwise, a free trial may convert into a paid subscription at the end of the trial period unless you cancel before the trial ends. We will present material trial and subscription terms before purchase where required.

We may modify, withdraw, or limit promotions at any time.

6.Refunds

Refunds for purchases made through the Apple App Store, Google Play, or another third-party payment provider are handled by that platform and are subject to its refund policies.

For purchases made directly through nurq, if any, refund eligibility will be determined according to the terms presented at purchase and applicable law.

7.Your profile and content

nurq may allow you to create a profile, upload photos, write prompts, send messages, answer compatibility questions, or otherwise submit content ("User Content").

You retain ownership of your User Content. However, by submitting User Content to nurq, you grant us a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, modify, adapt, and use your User Content as necessary to operate, improve, protect, and provide the Service.

You represent and warrant that you have the rights necessary to submit your User Content and that your User Content does not violate these Terms, the rights of others, or applicable law.

We may remove, restrict, or moderate User Content at our discretion. For details on how we handle personal information you provide, see our Privacy Policy.

When you delete User Content or your account, we will make reasonable efforts to remove your content from active display on the Service. However, cached or backup copies may persist for a limited period, messages you have already sent may remain visible to their recipients on their devices, and de-identified information may be retained as described in our Privacy Policy.

8.Acceptable use

You agree not to use nurq to:

• Harass, threaten, abuse, stalk, exploit, or harm another person.
• Post or send hateful, discriminatory, sexually exploitative, violent, deceptive, or unlawful content.
• Misrepresent your relationship status, intentions, identity, age, location, availability, or affiliations.
• Use nurq to seek, arrange, or induce fraudulent marriage, immigration, financial, housing, caregiving, or legal arrangements.
• Pressure, coerce, manipulate, or exploit another user in connection with family, immigration, financial, sexual, legal, or caregiving decisions.
• Upload content that infringes another person's intellectual property, privacy, publicity, or other rights.
• Solicit money, gifts, financial support, investments, or sensitive personal information from other users.
• Promote scams, spam, commercial services, or unauthorized advertising.
• Scrape, copy, reverse engineer, interfere with, or attempt to gain unauthorized access to the Service.
• Use automated tools, bots, scripts, or fake accounts.
• Use the Service for background checks, employment screening, housing decisions, credit decisions, legal determinations, immigration determinations, or other regulated decision-making.
• Include any image of a minor, or any sexual or exploitative content involving a minor. nurq has zero tolerance for child sexual abuse material and will remove it, terminate the account, and report it to the appropriate authorities.

nurq maintains a zero-tolerance policy for objectionable content and abusive users. We may remove content and immediately suspend or terminate accounts that engage in harassment, threats, sexually exploitative behavior, hate speech, or other conduct that violates these Terms.

We reserve the right to investigate, suspend, remove, or terminate accounts or content that violate these Terms or create risk for nurq, our users, or third parties.

9.User interactions and safety

nurq may help introduce users or support conversations about compatibility and long-term planning, but we do not guarantee matches, relationships, outcomes, compatibility, safety, identity, intentions, or behavior of any user.

You are solely responsible for your interactions with other users, both online and offline. Use caution when sharing personal information, meeting someone in person, making financial decisions, or discussing sensitive life plans.

nurq does not conduct criminal background checks unless expressly stated in a separate feature description or policy. We may, but are not obligated to, monitor or review user activity.

If you experience unsafe, abusive, fraudulent, or inappropriate behavior on nurq, please report it through the app or contact [email protected].

10.AI-powered features

nurq may include AI-powered tools that help users reflect on compatibility, communication, family planning, life goals, values, relationship preferences, or other topics. AI outputs may be generated using third-party technology providers.

AI-generated outputs are for informational and reflective purposes only. They may be incomplete, inaccurate, biased, outdated, or inappropriate for your specific circumstances. You should not rely on AI outputs as your sole basis for making important personal, legal, medical, financial, immigration, family, or relationship decisions.

AI systems can produce responses that sound confident but are factually wrong, fabricated, or misleading — sometimes called "hallucinations." nurq is not responsible for AI outputs that are inaccurate, incomplete, offensive, or unsuitable for your circumstances, or for emotional, financial, or other harm arising from reliance on AI-generated content. AI features are experimental tools for personal reflection and general information — not professional services, therapy, coaching, or advice.

Recommendations, compatibility signals, prompts, rankings, or suggested next steps are not determinations of a person's character, safety, honesty, or suitability.

You are responsible for reviewing and evaluating any AI-generated output before relying on it. nurq does not guarantee the accuracy, suitability, or availability of AI-generated content. For information about how AI features handle your data, see our Privacy Policy.

11.No legal, medical, financial, immigration, or professional advice

nurq is not a law firm, medical provider, financial advisor, immigration consultant, therapist, or licensed professional services provider.

Any content or AI-generated information related to relationships, family planning, marriage, parenting, immigration, legal planning, finances, health, or life decisions is provided for general informational purposes only and is not professional advice.

nurq may help users organize information, reflect on compatibility, and prepare for conversations, but it does not evaluate legal eligibility, immigration eligibility, parental fitness, marriage validity, financial compatibility, or medical suitability.

You should consult a qualified professional before making decisions that may affect your legal rights, immigration status, finances, health, family structure, or other significant personal matters.

12.Copyright and DMCA notices

nurq respects the intellectual property rights of others and expects users to do the same. We respond to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act ("DMCA").

Notification of alleged infringement

If you believe that content on nurq infringes your copyright, please send a written notice to our Copyright Agent that includes all of the following:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material claimed to be infringing, with enough information to allow us to locate it (such as a URL, screenshot, or description).
• Your contact information, including name, address, telephone number, and email.
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Copyright Agent

Counter-notification

If you believe that content of yours was removed from nurq in error or misidentification, you may submit a counter-notification containing the information required under 17 U.S.C. § 512(g). Counter-notifications should be sent to the Copyright Agent above.

Repeat infringers

We may terminate the accounts of users we determine, in appropriate circumstances, to be repeat infringers of copyright.

13.Account cancellation and termination

You may stop using nurq at any time. You may also request deletion of your account through the app or by contacting [email protected].

We may suspend or terminate your access to the Service, with or without notice, if we believe you have violated these Terms, created risk for other users, misused the Service, or engaged in unlawful or harmful conduct.

After termination, certain provisions of these Terms will continue to apply, including intellectual property rights, disclaimers, limitations of liability, dispute provisions, and any payment obligations incurred before termination.

For how long we retain your information after you delete your account, see Section 11 (Retention) of our Privacy Policy.

14.Privacy

Your privacy matters to us. Our collection, use, sharing, and protection of personal information is described in our Privacy Policy.

By using nurq, you agree to our Privacy Policy.

Because nurq may involve sensitive topics such as relationships, identity, family goals, values, and long-term life planning, you should be thoughtful about what information you choose to share in your profile, messages, prompts, or AI interactions.

15.Privacy rights

Depending on where you live, you may have rights to access, correct, delete, or limit the use of certain personal information. Please see our Privacy Policy for details about applicable rights and how to exercise them.

16.Intellectual property

nurq and its content, branding, design, features, software, logos, trademarks, graphics, text, and other materials are owned by nurq or our licensors and are protected by intellectual property laws.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Service unless we give you written permission.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use.

17.Feedback

If you submit ideas, comments, suggestions, or feedback about nurq, you agree that we may use them without restriction or compensation to you. You grant nurq a perpetual, worldwide, royalty-free license to use, modify, and incorporate your feedback into the Service or other products.

18.Third-party services

nurq may include links to or integrations with third-party services, such as app stores, payment processors, analytics providers, AI providers, authentication services, or external resources.

We are not responsible for third-party services, content, policies, practices, availability, or security. Your use of third-party services may be governed by their own terms and privacy policies.

19.Service availability and changes

We may modify, suspend, discontinue, or restrict any part of the Service at any time, including features, pricing, availability, subscriptions, AI tools, matching logic, or account access.

We do not guarantee that the Service will always be available, uninterrupted, secure, accurate, or error-free.

20.Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory.

To the fullest extent permitted by law, nurq disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, safety, and compatibility.

nurq does not guarantee that:

• You will find a match, partner, spouse, co-parent, or relationship.
• Any user is truthful, safe, compatible, or available.
• Any AI-generated output will be accurate, complete, appropriate, or useful.
• The Service will meet your expectations or produce any particular outcome.

21.Limitation of liability

To the fullest extent permitted by law, nurq and its owners, officers, employees, contractors, partners, affiliates, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, emotional distress, reputational harm, personal injury, relationship outcomes, or damages arising from user interactions.

To the fullest extent permitted by law, nurq's total liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of:

• The amount you paid to nurq in the 12 months before the claim arose; or
• One hundred U.S. dollars ($100).

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for any other liability that cannot be limited or excluded under applicable law.

22.Indemnification

You agree to defend, indemnify, and hold harmless nurq and its owners, officers, employees, contractors, partners, affiliates, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

• Your use or misuse of the Service.
• Your User Content.
• Your violation of these Terms.
• Your violation of applicable law or the rights of another person.
• Your interactions with other users.

23.Arbitration and class action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Informal resolution first

Before starting any formal proceeding, you agree to first contact us at [email protected] and give us at least 60 days to resolve the dispute informally.

Binding individual arbitration

Except as set forth below, you and nurq agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration, not in court, and not on a class or representative basis.

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted by a single arbitrator, in English, and (unless you and nurq agree otherwise) in the county where you reside, or by telephone or video conference. The arbitrator's decision will be final and binding.

Class action waiver

You and nurq each waive the right to bring or participate in any class action, collective action, private attorney general action, or other representative proceeding. Disputes must be brought in your individual capacity only. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

If a court finds that the class action waiver is unenforceable with respect to any claim, that claim (and only that claim) must be brought in court, and all other claims must proceed in arbitration.

Exceptions

Notwithstanding the above:

• Either party may bring an individual action in small claims court instead of arbitration, so long as the action remains in that court and is not removed or appealed to a court of general jurisdiction.
• Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.
• You may elect to bring a claim of sexual assault or sexual harassment in court rather than in arbitration, as provided by the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act (9 U.S.C. §§ 401–402).

30-day right to opt out

You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, the email associated with your nurq account, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other part of these Terms.

Costs and fees

For consumer arbitrations administered under the AAA Consumer Arbitration Rules, nurq will pay all filing, administrative, and arbitrator fees that AAA's Consumer Arbitration Rules require the business to pay, so that the consumer's out-of-pocket cost to bring an individual arbitration is limited as provided by those rules. Each party will otherwise bear its own attorneys' fees and costs unless a statute or the arbitrator provides otherwise.

24.Governing law and forum

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to Section 23 (Arbitration), any dispute not subject to arbitration will be resolved exclusively in the state or federal courts located in Kings County, New York, and you and nurq consent to the personal jurisdiction of those courts.

25.General provisions

Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms, in whole or in part, at any time without notice, including in connection with a merger, acquisition, financing, reorganization, or sale of assets. Any attempted assignment in violation of this provision is void.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver

Our failure to enforce any provision of these Terms will not be a waiver of that provision or any other. No waiver will be effective unless made in writing.

Entire agreement

These Terms, together with our Privacy Policy and any other policies or notices we present at purchase or in-app, constitute the entire agreement between you and nurq regarding the Service and supersede any prior agreements.

Force majeure

nurq will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, pandemics, acts of government, labor disputes, network or infrastructure failures, cyber attacks, or third-party service outages.

Notices

We may provide notices to you through the app, by email to the address associated with your account, or by posting on our website. You may provide notices to nurq by emailing [email protected].

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

Apple App Store

If you download or use nurq from the Apple App Store, the following additional terms apply and, in the event of a conflict with the rest of these Terms as to your use of the iOS app, control:

• These Terms are an agreement between you and Happiness Factor, LLC only, and not with Apple Inc. ("Apple"). Apple is not a party to these Terms.
• Apple is not responsible for the Service or its content, and has no obligation to furnish any maintenance or support services for the Service.
• If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price you paid for the Service (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Service.
• Apple is not responsible for addressing any claims by you or a third party relating to the Service, including product-liability claims, claims that the Service fails to conform to any legal or regulatory requirement, claims under consumer-protection law, and claims that the Service infringes a third party's intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce these Terms against you as a third-party beneficiary.

26.Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the app, by email, or by another reasonable method.

The updated Terms will be effective as of the "Last updated" date shown above unless otherwise stated. Your continued use of the Service after changes become effective means you accept the updated Terms.

27.Contact us

If you have questions about these Terms, contact us at: